Delhi’s catering industry struggles to get e-passes, businesses are affected

The food and beverage industry in the nation’s capital is once again facing challenges with restrictions imposed due to an increase in cases of COVID-19, particularly the new Omicron variant. Several restaurant owners in Delhi have raised concerns about e-passes acting as a hindrance to food delivery.

Kewal Ahuja, Restaurant Owner SGF India said: “We have more than 30 restaurant outlets in Delhi-NCR and we are facing the issue of delivery in most of the outlets. We had applied for e-passes 2-3 days ago, but no passes were issued to us, for this reason we are facing difficulties as we are not able to deliver the food. In an effort to maintain the activity even amid the restrictions, the owners demanded to fix the problem at the earliest.

Expressing his dismay at the reduced revenue share under restricted operations, Ahuja said, “We are calling on the Delhi government to address the issue. The catering industry is facing a crisis with the restrictions already imposed because we have to operate at 50% capacity but pay the same amount of rent and salary to the staff.” Rohit, owner of Bistro 57, said: “The main problem is the displacement of the delivery people. that food delivery is allowed and that we can open the restaurants for online delivery and take-out. However, we cannot come to our outlets because we have not received a pass. The police have put up barricades and they won’t let us through even after showing them the license and they charge a fine I paid a challan on Saturday on the grounds that I violated the weekend curfew I don’t know q Who is responsible for this?”

Raising concerns for those involved in Swiggy and Zomato deliveries, Rohit said, “How are we going to operate if delivery people are also harassed like this?” “Several times the riders said that they are stopped at different places. So they arrive late, which leads to a delay in delivery and finally the order is canceled. The police ask for a pass. When the government didn’t deliver any movement so how do we work?” he added.

Deepak Rathor, a delivery man at SGF restaurant, said: “I applied for the e-pass on January 8th and it hasn’t been delivered yet. The problem is that we don’t have an e-pass, police stop us during curfew.. E-pass is a must for us. Vikas, another delivery man, told a similar story and urged the Delhi government to issue an e-pass at the earliest.

Anurag Katriar, Administrator of the National Restaurant Association of India (NRAI), said: “Food delivery is permitted as it is considered an essential service even during curfew. To do this, we need electronic passes. This is where we ran into problems. E-passes are not generated easily from the portal.” Notably, the NRAI tagged Delhi’s chief minister’s office in a tweet on Friday and asked for help in resolving the e-pass issue for the food and beverage industry.” Seek your intervention in resolving electronic pass issues for the F&B industry. We do not receive them, which leads to serious harassment. We will also be forced to stop delivery if this is not resolved immediately,” they wrote.

Delhi Chief Minister Arvind Kejriwal replied asking him to send him his contact details (to resolve the issue). “Hopefully all restaurants will receive their e-pass within the next 2-3 days,” the NRAI administrator said. (ANI)

(This story has not been edited by the Devdiscourse team and is auto-generated from a syndicated feed.)


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Cecil N. Messick